Last updated: March 30, 2026
Elyva (“we,” “us,” “our”) is a personalized behavioral coaching service. We take your privacy seriously. This policy describes how we collect, use, and protect your information when you use our service at elyva.com.
When you sign up for Elyva, we collect your phone number for account authentication and for your coaching by text. During the intake process, we collect your responses to build your personalized diagnostic profile. During your coaching journey, we collect the messages you send to Elyva and the evidence from your daily check-ins.
Your information is used exclusively to deliver your personalized coaching experience. This includes generating your diagnostic profile, creating tailored interventions, carrying your coaching conversation by text message, and improving the quality of your coaching over time based on your evidence.
When you opt in to texts from Elyva (by texting START, or by checking the SMS box when you enroll), you consent to receive recurring SMS messages from Elyva that make up your coaching: a link to set up, your first plan, replies to your texts, and check-ins between conversations. These messages can include what you share about your health and medication, and your provider’s care team can see your conversation with Elyva. Text messages are not encrypted. Message frequency varies. Message and data rates may apply. Full messaging-program details are in our SMS Terms.
You can opt out of SMS messages at any time by replying STOP to any message. For help, reply HELP or contact us at support@elyva.com.
We will not sell or share your mobile opt-in information or SMS consent with any third parties or affiliates for marketing or promotional purposes. We may share your information only with vendors who help us deliver our messaging service (for example, our SMS provider); this exclusion of text-messaging opt-in data and consent applies to all such sharing — that information will not be shared with any third parties.
Your data is stored securely using industry-standard encryption. We use Supabase for data storage and authentication, Telnyx for SMS delivery, Anthropic to generate Elyva’s coaching messages, and Vercel to host the service. We do not sell your personal information to third parties. Your coaching data is used only to power your personal Elyva experience.
Your data is retained for as long as your account is active. If you cancel your account, your data will be deleted within 30 days. You can request deletion of your data at any time by contacting support@elyva.com.
You have the right to access, correct, or delete your personal data. You have the right to opt out of SMS communications at any time. You have the right to request a copy of the data we hold about you. To exercise any of these rights, contact us at support@elyva.com.
If you have questions about this privacy policy or your data, contact us at support@elyva.com.