Elyva messaging program
Elyva is an AI coach provided through your healthcare provider. It works with you by text between visits. After you opt in (by texting START or by checking the SMS box when you enroll), Elyva texts you a link to set up, then your first plan. From there it is a two-way conversation: Elyva replies whenever you text, and may check in between conversations.
Elyva is an AI, not a person, and not your clinician. It does not diagnose, prescribe, or change your medication; questions about your medication or your health go to your care team. Elyva works alongside your provider, and your provider’s care team can see your conversation with Elyva.
Elyva is not an emergency service. If you are in immediate danger, call 911. To talk with someone right now, call or text 988, the Suicide & Crisis Lifeline.
Messages are your coaching conversation. They can include what you share about your health, your medication, and how you are feeling. Elyva does not prescribe, dispense, sell, or fulfill any medication.
Text messages are not encrypted, and anyone with access to your phone may be able to read them. Please don’t text anything you wouldn’t want sent this way. Elyva handles your health information on behalf of your provider under HIPAA. We do not sell or share your mobile opt-in information or SMS consent with third parties for marketing or promotional purposes. See our Privacy Policy.
Message frequency varies. Most messages are replies to yours; Elyva may also check in between conversations.
Message and data rates may apply.
You can opt out at any time by replying STOP to any message; you will receive no further texts. Opting out will not affect your care with your provider. For help, reply HELP or contact us at support@elyva.com. Reply START to re-subscribe.
Your Elyva coaching is provided through your provider. If your provider ends your enrollment, Elyva will let you know by text and coaching stops.
Carriers are not liable for delayed or undelivered messages.
These messaging terms are part of Elyva’s full Terms & Conditions.
Questions about the messaging program: support@elyva.com.